Wow, was very surprised to see my employer IBM show up in Paul Greenberg's posting on Social CRM vendors. Neverthelesss - or better this is why I want in particualr to quote him:
Salesforce is servicing the social enterprise; IBM is becoming the social enterprise. At Lotusphere in February of this year, IBM announced that they are going to spend what will amount over time to oodles of money (note my scientific precision here. I’ve done the math), on transforming everything about themselves, ranging from culture to operations to compensation structure to employee empowerment to become a social enterprise (doing this on their 100th birthday when they became a $100 billion company too). They expect to involve all 400,000 of their employees, empowering 50,000 by the end of 2011. They have a long term vision with short term objectives that they are diligently working toward.