1. Germany leads the pack. Germany stes the bar in social software adoption, with major deployments at companies like BASF, Bayer, GAD, Sennheiser and more. The pattern of success is that they began with a business process and inserted social to make the process more competitive.
For example, Bayer added social to their patent process, enabling the exchange of ideas to accelerate patent development. They added social to their collaboration processes allowing them to solve problems faster across national borders. Lastly, by adding social to their client insight process, feedback from customers circulates throughout the company with open communication.
Lesson Learned: Don't keep social over to the side, embed it into the heart of your processes, so that it impacts your workflow.
Nice posting by Sandy Carter. The key message for me: Embed social in the heart of your processes!